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Sahagun Shipping Policy |
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Warm Weather Shipping now in effect: Overnight FedEx are shipped Monday – Thursday We must ship overnight FedEx during the warmer months especially summertime. Sadly, overnight rates can get costly. On the other hand the item in question is chocolate or meltable just like chocolate so in order that you don't receive a melted puddle, we must send overnight. Rest assured, we are simply passing on the charges incurred from FedEx. SIGNATURE IS REQUIRED for all 2nd day and Overnight packages. We suggest shipping to a business location when possible so that you can be sure that someone is around to accept the delivery. Your package will not be delivered without a signature. If no one is present, FedEx will leave a note allowing you to sign to leave the package on your doorstep (not advised because it may melt) or with a neighbor when they redeliver. Otherwise FedEx will make two more attempts before returning the package to us. Sahagún will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us by FedEx. If the package needs to be shipped a second time, the customer will incur a second shipping charge. USPS Priority Mail is optional only during the cooler months of the year. USPS Priority Mail packages arrive within 2-3 days. No signature is required. That said, please actively await your packages to shorten it's exposure time to the elements & the public in general. Sahagún will not refund purchases that have been damaged or stolen after they have been delivered to destination residence. Orders received in our system Monday – Wednesday are generally shipped with 24 hours of processing. During the busy holiday season, orders may take up to 5 days to process. Orders received Wednesday – Sunday are processed in the order in which they are received and will usually ship out between Monday and Wednesday of the following week. Advance orders are welcome and will be shipped on the day specified by you. To place an advance order specify the date on which it must arrive at its destination in the Special Instructions section of the checkout page. Please double check shipping addresses, phone numbers and method of payment before placing your order. Sahagún cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses. Sahagún cannot ship to PO boxes. Costs resulting from such errors will be charged to you. Pricing is for US shipments only. Every item we sell is triple inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives. Returned products must be in absolutely new, unused, and uneaten condition for refund. Saturday delivery is available by telephone only: 503-274-7065. Sahagún is not responsible for shipping delays caused by FedEx due to weather or other circumstances beyond our control. If FedEx fails to deliver when promised, shipping charges will be refunded. Local Deliveries Sahagún sends chocolate by messenger, please call to arrange same day or local delivery: 503-274-7065. FedEx Ground is available for Portland, OR Delivery as well, please call if that is what you would like. Allergy Warning Nuts are used in our facility. If you have any type of nut allergy, please refrain from eating any of our products. Please note all pricing is subject to change. AK, HI and international shipments must be made over the phone: 503-274-7065, 10am-6pm Saturdays. |